Exceptional Bad Customer Service!

I have been struggling for more than a week now with my custom layout error complaint. Made multiple phone calls to the call center (waiting for around 15 minutes before reaching a consultant) to log my complaint and be told they will call me a bit later. That did not happen. Called again to only be informed the consultant already went home (without any feedback). Consultant nr2 said she would take on the issue and call be latest the next morning! ALSO did not happen! This is the worst customer service ever! They do not provide feedback or updates regarding the process of query. They do not get back to you as promised! And this problem has taken over a week to resolve! Extremely unhappy with the service.