Excellent service

I was frustrating myself terribly trying to re-register my package. After the third attempt at phoning and beginning to get extremely annoyed, I got through to Sue-Ellen, she very quickly and cheerfully helped me. I asked for her surname, as a very helpful Sue-Ellen had helped me when I initially registered some months ago and it was her. We had such a good laugh over the phone as it was silly mistake on my own part that was hampering me from registering. She really deserves an award! The first person who dealt with me in particular deserves an onion, she spoke very softly AND put me through to the wrong department, however I didn't catch her name.