Escalate!!!!!!!!!!!!!!!!

I have been struggling since 5 February with my automatic bank feed and I have been emailing, chatting on sage online and contacting via phone. All I get is that they will escalate it, for 2 weeks now. There is absolutely no one I talk to, to sort this out. If I call I am on hold for half an hour to log a complaint. In the past, if we had an issue with Pastel, we phoned and the support team sorted it out in less than an hour. Now I have to send an email and it can take as long as they want, because there is no ETA! I do not recommend this Sage cloud accounting to anyone, because there is just no customer service.