JH
Johan H
1 reviews | Active since Aug 2011
28 Apr 2015, 15:17
e-mail send Apr 16 2015, no feedback yet
I have send a mail to them, [Email Removed] Thu, Apr 16, 2015 at 11:32 AM, regarding a debit order issue and I have had no e-mail or any form of communication from them.
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Sage South Africa's replyOfficial
28 Apr 2015, 15:27Hello JPHPTA,
Good Day
We will be happy to assist you to clarify the situation.
We process debit orders on behalf of other companies and the following has possibly occurred:
1. You entered into a contractual arrangement with another company.
2. The contract includes a regular payment via debit order.
3. The company uses Sage Pay to facilitate the payment.
4. As a result, the debit on your account reflects Sage Pay rather than the name of the company you contracted.
In particular, we can provide you with the name of the company that is debiting your account. You will then need to contact the company directly.
To resolve the following query we would need you to provide us with the 8 digit reference number, you will find it before/after the word Sage Pay on your bank statement or you may provide us with your bank account number.
Thank you for highlighting your complaint with Sage Pay.
We endeavor to resolve your query with the utmost urgency.
Kind Regards,
Claire Small
Administration
***
***
Good Day
We will be happy to assist you to clarify the situation.
We process debit orders on behalf of other companies and the following has possibly occurred:
1. You entered into a contractual arrangement with another company.
2. The contract includes a regular payment via debit order.
3. The company uses Sage Pay to facilitate the payment.
4. As a result, the debit on your account reflects Sage Pay rather than the name of the company you contracted.
In particular, we can provide you with the name of the company that is debiting your account. You will then need to contact the company directly.
To resolve the following query we would need you to provide us with the 8 digit reference number, you will find it before/after the word Sage Pay on your bank statement or you may provide us with your bank account number.
Thank you for highlighting your complaint with Sage Pay.
We endeavor to resolve your query with the utmost urgency.
Kind Regards,
Claire Small
Administration
***
***
Sage South Africa's reply28 Apr 2015, 15:27
Official
Hello JPHPTA,
Good Day
We will be happy to assist you to clarify the situation.
We process debit orders on behalf of other companies and the following has possibly occurred:
1. You entered into a contractual arrangement with another company.
2. The contract includes a regular payment via debit order.
3. The company uses Sage Pay to facilitate the payment.
4. As a result, the debit on your account reflects Sage Pay rather than the name of the company you contracted.
In particular, we can provide you with the name of the company that is debiting your account. You will then need to contact the company directly.
To resolve the following query we would need you to provide us with the 8 digit reference number, you will find it before/after the word Sage Pay on your bank statement or you may provide us with your bank account number.
Thank you for highlighting your complaint with Sage Pay.
We endeavor to resolve your query with the utmost urgency.
Kind Regards,
Claire Small
Administration
***
***
Good Day
We will be happy to assist you to clarify the situation.
We process debit orders on behalf of other companies and the following has possibly occurred:
1. You entered into a contractual arrangement with another company.
2. The contract includes a regular payment via debit order.
3. The company uses Sage Pay to facilitate the payment.
4. As a result, the debit on your account reflects Sage Pay rather than the name of the company you contracted.
In particular, we can provide you with the name of the company that is debiting your account. You will then need to contact the company directly.
To resolve the following query we would need you to provide us with the 8 digit reference number, you will find it before/after the word Sage Pay on your bank statement or you may provide us with your bank account number.
Thank you for highlighting your complaint with Sage Pay.
We endeavor to resolve your query with the utmost urgency.
Kind Regards,
Claire Small
Administration
***
***