Dysfunctional company from service delivery, system functionality and support

Since my last complaint, https://www.hellopeter.com/sage-pastel/reviews/3-months-and-system-still-not-functioning-properly-*** things got worse. First of all, that complaint was never resolved. They phoned me and updated my company name & address info on their system, that was it.

Since then, I've tracked *******ed data back to 2016 and had to start re-reconciling everything between projects and considering my limited time, I've not been able to get past 2017's data yet. Banking still shows that I am thousands in overdraft, despite not even having an overdraft with my bank.

Clients started complaining because of incorrect statements and I discovered that payments were allocated to invoices, but did not pull through to the customer invoices or statements sections. I had to use customer transaction reports to verify outstanding balances and often had to repeatedly unallocate & reallocate payments before they reflected correctly.

At the beginning of this year, I changed banks and updated the banking info in the invoice & statements messages section. The section updated on the system - but not on the invoices. I reported it and they advised me to try a few things, which did not work. Since they have not responded to a single email and to this day all invoices reflect the wrong bank details.

I paid my license fee for May 2022. The payment went through but then the payment gateway froze and did not redirect back to the site to allocate the payment. I immediately sent the proof of payment I received to ***. They suspended my account.

I sent e-mails to *** and ***, but received no response. So I called the call center and got bounced between departments until I was placed in a holding queue for more than 10 minutes. I hung up and contacted chat support, who found the proof of payment and sent it to the finance department. I also attached the POP from my side to the chat to be certain they received it. They activated my account, just to suspend it again 2 days later.

Then I emailed ***, ***, *** and got no response. I contacted chat support again. Again I attached the POP from my side to the chat. The consultant sent the proof of payment to the finance department and activated my account, just to suspend it again 2 days later - again.

I contacted chat support for the 3rd time, who requested me to send the POP to the finance department, which I did. They activated my account, just to suspend it again 2 days later.

I contacted chat support for the 4th time and forwarded the POP to the finance department again. They activated my account, and when my account showed a last-day renewal notice, I tried to get the complaints department's contact details by typing "complaints" into their chatbot. Chatbot rep**** "please use simpler words". I sent the finance department a complaint e-mail with a refund demand since I've had no proper use of my account this month and recurring invoice runs were interrupted and late.

They suspended my account this morning - again.

So Sage - since you do not read or respond to emails, consider this my cancellation notice.