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Sylvester M

1 reviews | Active since Jul 2015

26 Feb 2019, 17:52

Dvotion

A company I don't even know called Dvotion debited money from my account without my knowledge and through my investigation it's not the first time this happened with the same company and yet you still in business with them. The financial impact of this is affecting my credit ratings negatively as I have to reverse the debit order. My reference number for the enquiry I made is ********** 1 please follow up on this matter.

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Replies (1)
Sage South Africa
Sage South Africa's reply27 Feb 2019, 07:49
Official
 Good Day  We will be happy to assist you to clarify the situation.  We process debit orders on behalf of other companies and the following has possibly occurred:  
  1. You entered into a contractual arrangement with another company. 
  2. The contract includes a regular payment via debit order. 
  3. The company uses Sage Pay to facilitate the payment. 
  4. As a result, the debit on your account reflects Sage Pay rather than the name of the company you contracted.
  In particular, we can provide you with the name of the company that is debiting your account. You will then need to contact the company directly.  To resolve the following query we would need you to provide us with the 8 digit reference number, you will find it before/after the word Sage Pay on your bank statement.  Thank you for highlighting your complaint with Sage Pay.  We endeavor to resolve your query with the utmost urgency.  Kind Regards,  Claire Small Supervisor, Sage Pay ZA Sage  Mobile *** 

Best regards,