SO
Shafeeka O
1 reviews | Active since Jan 2019
08 Jan 2019, 11:04
Dropped call after being on hold for 59 MINUTES!
Customer Number : 380978
On hold for 59 minutes when the call dropped. This was on speaker as valuable time cannot be wasted while holding for Pastel. I am not about to call back to take another hour out of my day to be on hold. With the amount of licence renewal we pay annually this is unacceptable. I will be expecting a call back. You can ask for Shafeeka Osman.
Helpful (0)
Replies (3)0
Replies (3)
Sage South Africa's replyOfficial
08 Jan 2019, 11:19Good ay Shafeeka,
Thank you for your comment and for your contact information. We have spoken to our Customer Care Team in this regard. A call back has been logged.
This is the customer care email address for further enquires regard this comment. ***
Kind regards
The Sage SA Team
Thank you for your comment and for your contact information. We have spoken to our Customer Care Team in this regard. A call back has been logged.
This is the customer care email address for further enquires regard this comment. ***
Kind regards
The Sage SA Team
Sage South Africa's reply08 Jan 2019, 11:19
Official
Good ay Shafeeka,
Thank you for your comment and for your contact information. We have spoken to our Customer Care Team in this regard. A call back has been logged.
This is the customer care email address for further enquires regard this comment. ***
Kind regards
The Sage SA Team
Thank you for your comment and for your contact information. We have spoken to our Customer Care Team in this regard. A call back has been logged.
This is the customer care email address for further enquires regard this comment. ***
Kind regards
The Sage SA Team
SO
Shafeeka O's updateReviewer Update
08 Jan 2019, 12:03It seems your official business reply is generic. Despite the complaints, Sage is yet to fix the problems at source. Instead you offer apologies and then put a band aid on your customer's dissatisfaction. Rinse and repeat. When is real action with regards to your on hold times, bad service and rude agents going to be addressed and when is real change going to be felt by your customers? Being an owner of my own business , as well as being an accountant for 6 other companies using your accounting and payroll packages, I consider my complaints valid and relevant as the same problems are encountered accross all 6 companies. I have had enough, therefore your very weak response is not appreciated. I prefer not to email your advised contact above for further queries but opt to publish my comments.
SO
Shafeeka O's update08 Jan 2019, 12:03
Reviewer Update
It seems your official business reply is generic. Despite the complaints, Sage is yet to fix the problems at source. Instead you offer apologies and then put a band aid on your customer's dissatisfaction. Rinse and repeat. When is real action with regards to your on hold times, bad service and rude agents going to be addressed and when is real change going to be felt by your customers? Being an owner of my own business , as well as being an accountant for 6 other companies using your accounting and payroll packages, I consider my complaints valid and relevant as the same problems are encountered accross all 6 companies. I have had enough, therefore your very weak response is not appreciated. I prefer not to email your advised contact above for further queries but opt to publish my comments.
SO
Shafeeka O's updateReviewer Update
08 Jan 2019, 12:03It seems your official business reply is generic. Despite the complaints, Sage is yet to fix the problems at source. Instead you offer apologies and then put a band aid on your customer's dissatisfaction. Rinse and repeat. When is real action with regards to your on hold times, bad service and rude agents going to be addressed and when is real change going to be felt by your customers? Being an owner of my own business , as well as being an accountant for 6 other companies using your accounting and payroll packages, I consider my complaints valid and relevant as the same problems are encountered accross all 6 companies. I have had enough, therefore your very weak response is not appreciated. I prefer not to email your advised contact above for further queries but opt to publish my comments.
SO
Shafeeka O's update08 Jan 2019, 12:03
Reviewer Update
It seems your official business reply is generic. Despite the complaints, Sage is yet to fix the problems at source. Instead you offer apologies and then put a band aid on your customer's dissatisfaction. Rinse and repeat. When is real action with regards to your on hold times, bad service and rude agents going to be addressed and when is real change going to be felt by your customers? Being an owner of my own business , as well as being an accountant for 6 other companies using your accounting and payroll packages, I consider my complaints valid and relevant as the same problems are encountered accross all 6 companies. I have had enough, therefore your very weak response is not appreciated. I prefer not to email your advised contact above for further queries but opt to publish my comments.