Dont sign up if you are looking for a stress free Payroll system!

Sage HR & Payroll Ever since signing up for this product I have had constant problems either with the Payroll or the HR system which causes a great deal of stress and additional work on my side. The answer I always get is when logging a ticket is that the specialist team is looking in to it ... The list of issues is endless: 1. System not calculating leave days correctly - I had an open ticket on this for at least 6 months and then ended up having to do manual calculations and correct every single staff members leave - a whole year later and the system continue to do the same thing despite many emails of which I am being completely ignored now 2. DOL submissions - each and every month before the 7th I do my UIF submission on the system under the assumption that it is getting to the DOL - I now have a staff member trying to claim UIF and no submissions can be seen on DOL. 2 weeks later and I still have no response 3. Payroll - the system randomly changed the tax start date and then the tax calculation is now incorrect. I have been told to manually change the tax start date for ALL my employees - which I have tried, however the system does not allow me to save my changes. The result - I cannot process my payroll as my employees are being taxed double for the month. I rely on the system to accurately calculate the tax. Now my employees will not be paid on time?