SM
Simbiyachitova M
1 reviews | Active since Jun 2021
22 Oct 2025, 10:23
dissatisfied
I contacted sage to assist with account registration, to no avail, you call and you are transferred from one department to the next until your airtime finishes. i have client information i need to submit for month end. what a joke!! they dont respond to emails
Helpful (0)
Replies (7)0
Replies (7)SM
Simbiyachitova M's updateReviewer Update
22 Oct 2025, 10:39image.png 73.04 KB the account balance keeps changing, kindly elaborate
SM
Simbiyachitova M's update22 Oct 2025, 10:39
Reviewer Update
image.png 73.04 KB the account balance keeps changing, kindly elaborate
Sage South Africa's replyOfficial
22 Oct 2025, 11:51Good day Ruth,
Thank you for taking our call. We understand that you have since engaged with both our Customer Care representative and the relevant agent regarding your matter. An email has been sent to you with further details.
Kindly confirm whether the issue has now been resolved to your satisfaction.
Kind regards
The Sage SA Team
Thank you for taking our call. We understand that you have since engaged with both our Customer Care representative and the relevant agent regarding your matter. An email has been sent to you with further details.
Kindly confirm whether the issue has now been resolved to your satisfaction.
Kind regards
The Sage SA Team
Sage South Africa's reply22 Oct 2025, 11:51
Official
Good day Ruth,
Thank you for taking our call. We understand that you have since engaged with both our Customer Care representative and the relevant agent regarding your matter. An email has been sent to you with further details.
Kindly confirm whether the issue has now been resolved to your satisfaction.
Kind regards
The Sage SA Team
Thank you for taking our call. We understand that you have since engaged with both our Customer Care representative and the relevant agent regarding your matter. An email has been sent to you with further details.
Kindly confirm whether the issue has now been resolved to your satisfaction.
Kind regards
The Sage SA Team
SM
Simbiyachitova M's updateReviewer Update
22 Oct 2025, 11:51what a joke, sage now charges me for everyday outstanding and yet they never assisted me
image.png 75 KB
image.png 75 KB
SM
Simbiyachitova M's update22 Oct 2025, 11:51
Reviewer Update
what a joke, sage now charges me for everyday outstanding and yet they never assisted me
image.png 75 KB
image.png 75 KB
SM
Simbiyachitova M's updateReviewer Update
22 Oct 2025, 12:17Its not resolved, you delay to attend to clients request so that you overcharge them. i initiated this conversation on the 14th of October 2025 and to date no assistance but you are quick to bill and send proforma invoices. I only got calls left, right and center after i wrote on Hello Peter.
SM
Simbiyachitova M's update22 Oct 2025, 12:17
Reviewer Update
Its not resolved, you delay to attend to clients request so that you overcharge them. i initiated this conversation on the 14th of October 2025 and to date no assistance but you are quick to bill and send proforma invoices. I only got calls left, right and center after i wrote on Hello Peter.
Sage South Africa's replyOfficial
22 Oct 2025, 15:51Good day Ruth,
We have been advised that the matter has now been resolved. The relevant agent has discussed the case with you and the payment method.
Kind regards
The Sage SA Team
We have been advised that the matter has now been resolved. The relevant agent has discussed the case with you and the payment method.
Kind regards
The Sage SA Team
Sage South Africa's reply22 Oct 2025, 15:51
Official
Good day Ruth,
We have been advised that the matter has now been resolved. The relevant agent has discussed the case with you and the payment method.
Kind regards
The Sage SA Team
We have been advised that the matter has now been resolved. The relevant agent has discussed the case with you and the payment method.
Kind regards
The Sage SA Team
SM
Simbiyachitova M's updateReviewer Update
22 Oct 2025, 16:03Good day
Yes the profile has been activated but the billing issue is not resolved. i simply paid as discussed with the agent because i needed information not because we reached consensus. kindly check your call recordings
Yes the profile has been activated but the billing issue is not resolved. i simply paid as discussed with the agent because i needed information not because we reached consensus. kindly check your call recordings
SM
Simbiyachitova M's update22 Oct 2025, 16:03
Reviewer Update
Good day
Yes the profile has been activated but the billing issue is not resolved. i simply paid as discussed with the agent because i needed information not because we reached consensus. kindly check your call recordings
Yes the profile has been activated but the billing issue is not resolved. i simply paid as discussed with the agent because i needed information not because we reached consensus. kindly check your call recordings
Sage South Africa's replyOfficial
27 Oct 2025, 11:32Good day Ruth,
We have been advised by our customer care agent that the above matter has now been resolved.
Please would you let us know if this is not the case.
Kind regards
The Sage SA Team
We have been advised by our customer care agent that the above matter has now been resolved.
Please would you let us know if this is not the case.
Kind regards
The Sage SA Team
Sage South Africa's reply27 Oct 2025, 11:32
Official
Good day Ruth,
We have been advised by our customer care agent that the above matter has now been resolved.
Please would you let us know if this is not the case.
Kind regards
The Sage SA Team
We have been advised by our customer care agent that the above matter has now been resolved.
Please would you let us know if this is not the case.
Kind regards
The Sage SA Team