Dissapointing.

Item: Sage South Africa
Rating: 1
Author: vijay G

37 mins and still on hold. Previous attempt 40mins before I gave up. High call volumes or understaffed call centre?

If the online registration process worked as described, I would not have to call the call centre and contribute towards the "higher than normal call volumes".

Sage, you are doing a great disservice to you clients. And you know it.

Helpful (0)

Replies (3)

Sage South Africa's replyOfficial

27 Mar 2018, 11:25

Dear Valued Customer

Thank you for raising your concerns with us and please accept our sincerest apologies for the frustration experienced.

In order to fully assist and resolve your query please can we request that you provide us with your account or contact details so we can urgently make contact with you.

Kind Regards
The Sage SA Team

Best regards,

Sage South Africa's reply27 Mar 2018, 11:25

Official

Dear Valued Customer

Thank you for raising your concerns with us and please accept our sincerest apologies for the frustration experienced.

In order to fully assist and resolve your query please can we request that you provide us with your account or contact details so we can urgently make contact with you.

Kind Regards
The Sage SA Team

Best regards,

vijay G's updateReviewer Update

27 Mar 2018, 11:27

Registered To Cybicom Base Serial Number QAAB*** Access Code ***2 Customer Number 189355 Telephone: ***

vijay G's update27 Mar 2018, 11:27

Reviewer Update

Registered To Cybicom Base Serial Number QAAB*** Access Code ***2 Customer Number 189355 Telephone: ***

vijay G's updateReviewer Update

27 Mar 2018, 11:35

Received a call from Sage but not from Registrations. Waiting for a call back from registrations section.

vijay G's update27 Mar 2018, 11:35

Reviewer Update

Received a call from Sage but not from Registrations. Waiting for a call back from registrations section.