DH
DONNA H
1 reviews | Active since Apr 2013
15 Jan 2019, 10:38
DISGUSTING SERVICE
The Sage Pastel help is ABSOLUTELY PATHETIC!!!! The live chat remains on waiting for agent connection, and no-one ever answers the help line phone. We have been trying for the past few days to speak to someone with no success, and at present have been on the line waiting for someone to answer for 46 minutes...still waiting.
PLEASE DO NOT SEND ME A STANDARD RESPONSE AS PER YOUR REPLIES TO OTHER COMPLAINTS, instead please could you phone us directly on ********** .
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Sage South Africa's replyOfficial
15 Jan 2019, 11:30Good Donna,
In order for the customer care team to get to the bottom of your query , they unfortunately need your information . Your number does not come up and also we do not have a breakdown of your query (I assume it is for your safety as this is a public platform) . We can see your frustration coming through in your wording but without details unfortunately we are not able to act accordingly to assist.
In saying that - please send your customer number / site code / which package you are on together with your contact number to *** so that our customer care team can investigate and address the correct team to assist with your query.
Kind regards
The Sage SA Team
In order for the customer care team to get to the bottom of your query , they unfortunately need your information . Your number does not come up and also we do not have a breakdown of your query (I assume it is for your safety as this is a public platform) . We can see your frustration coming through in your wording but without details unfortunately we are not able to act accordingly to assist.
In saying that - please send your customer number / site code / which package you are on together with your contact number to *** so that our customer care team can investigate and address the correct team to assist with your query.
Kind regards
The Sage SA Team
Sage South Africa's reply15 Jan 2019, 11:30
Official
Good Donna,
In order for the customer care team to get to the bottom of your query , they unfortunately need your information . Your number does not come up and also we do not have a breakdown of your query (I assume it is for your safety as this is a public platform) . We can see your frustration coming through in your wording but without details unfortunately we are not able to act accordingly to assist.
In saying that - please send your customer number / site code / which package you are on together with your contact number to *** so that our customer care team can investigate and address the correct team to assist with your query.
Kind regards
The Sage SA Team
In order for the customer care team to get to the bottom of your query , they unfortunately need your information . Your number does not come up and also we do not have a breakdown of your query (I assume it is for your safety as this is a public platform) . We can see your frustration coming through in your wording but without details unfortunately we are not able to act accordingly to assist.
In saying that - please send your customer number / site code / which package you are on together with your contact number to *** so that our customer care team can investigate and address the correct team to assist with your query.
Kind regards
The Sage SA Team