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petervdmerwe P
1 reviews | Active since Jul 2016
21 Jan 2019, 10:36
Disgusted by Sage South Africa.
Beyond disappointment is an understatement.
Sage South Africa has no support for the largest financial accounting software platform in South Africa.
Their automated call centre will keep you on hold for 45 minutes only to frustrate you and then disconnect you. I have tried repeatedly over the last two working days to no avail.
It is with disgust that I must continue to obtain support from Sage for a minor problem which cannot be rectified using their Client Zone Portal.
My advice to companies is to not partner with Sage South Africa for financial software solutions.
Kind regards
Peter
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Sage South Africa's replyOfficial
21 Jan 2019, 11:29Good day Peter,
Thank you for comment - Which other modes of communication have you tried ? As we have live chats, and email options as well? Please send your information through to our customer care team - *** - Please supply your customer number/ site code together with a reference number in another form of contact was tried. Please will you also give a brief description of your query so that the customer care team can investigate this for you.
Kind regards
The Sage SA Team
Thank you for comment - Which other modes of communication have you tried ? As we have live chats, and email options as well? Please send your information through to our customer care team - *** - Please supply your customer number/ site code together with a reference number in another form of contact was tried. Please will you also give a brief description of your query so that the customer care team can investigate this for you.
Kind regards
The Sage SA Team
Sage South Africa's reply21 Jan 2019, 11:29
Official
Good day Peter,
Thank you for comment - Which other modes of communication have you tried ? As we have live chats, and email options as well? Please send your information through to our customer care team - *** - Please supply your customer number/ site code together with a reference number in another form of contact was tried. Please will you also give a brief description of your query so that the customer care team can investigate this for you.
Kind regards
The Sage SA Team
Thank you for comment - Which other modes of communication have you tried ? As we have live chats, and email options as well? Please send your information through to our customer care team - *** - Please supply your customer number/ site code together with a reference number in another form of contact was tried. Please will you also give a brief description of your query so that the customer care team can investigate this for you.
Kind regards
The Sage SA Team