Disgraceful Level of Service

Item: Sage South Africa
Rating: 1
Author: Roland K

Sage Pastel is a disgrace to any industry. They charge ona fortune for a supportcontract, but when one needs support they are non-existant. SURELY, they should have planned for the VAT change. I started trying to reach them at 07:30 on Tuesday 3rd of April. It is now Thursday and I still have not been able to speak to someone. Surely, as consumers, we have a right to some recourse with this disgusting service. Surely, they have a contractual obligation to provide service, when it is being paid for, and when the customer needs it, not when they feel like it.

Helpful (0)

Replies (3)

Sage South Africa's replyOfficial

05 Apr 2018, 16:41

Dear Valued Customer

Thank you for raising your concerns with us and please accept our sincerest apologies for the frustration experienced.

In order to fully assist and resolve your query please can we request that you provide us with your account or contact details so we can urgently make contact with you.

Kind Regards
The Sage SA Team

Sage South Africa's reply05 Apr 2018, 16:41

Official

Dear Valued Customer

Thank you for raising your concerns with us and please accept our sincerest apologies for the frustration experienced.

In order to fully assist and resolve your query please can we request that you provide us with your account or contact details so we can urgently make contact with you.

Kind Regards
The Sage SA Team

Roland K's updateReviewer Update

05 Apr 2018, 16:45

C'mon Sage. This a generic response. How about an actual personal contact. I have submitted more calls/complaints/emails than I can remember. Your ineptitude is astounding. My customer number is 80811 - Lets see is you can take the trouble to find out who I am.

Roland K's update05 Apr 2018, 16:45

Reviewer Update

Sage South Africa's replyOfficial

05 Apr 2018, 16:54

Hi Roland,

Thank you for your response - I have just tried your cell number and I was unable to get through. I then spoke to Diedre at your office and have left my details with your office.

Kind regards

The Sage SA Team

Sage South Africa's reply05 Apr 2018, 16:54

Official

Hi Roland,

Thank you for your response - I have just tried your cell number and I was unable to get through. I then spoke to Diedre at your office and have left my details with your office.

Kind regards

The Sage SA Team