Disappointing Services

I am so disgusted, our package says clearly :Accounting Package Expired" Paid on time, sent proof of payment to the likes of Sales, support and subscriptions. All you do is get a reference and just no-one responding (Refer to ***). Why am I supposed to beg or should I now be wasting my valuable airtime. I hoping for response and immediate correction as we have paid!!!!!!!! A typical lack of working as I fail to understand how emails are not being attended to!!!!!!!