Disappointing after sales product support

After subscribing to the bundle of Accounting and Payroll, we were reminded to renew after a year which we did. Assuming that we were renewing the "bundle", we continued working. Then at a time we needed to submit our EMP501 the Payroll was locked. I tried calling but was passed from one contact to another, this reminded me of trying to solve an issue at a municipality. I gave up and we decided to just pay the greatly increased monthly fees to get the product operational again. Needless to say, we will be looking for another application once we have sorted the submissions. So tired of the bad service delivery in South Africa.