Disappointed in the handling of accounts at Sage

We are a "Bundle" subscriber to Sage (Accounting and Payroll) online, as well as a separate subscriber to Sage Payroll for our clients.

In 2023 one of our payments was allocated incorrectly (we accidentally provided the incorrect reference number) and despite numerous attempts to get this payment correctly allocated, 2 years on this has still not been done.

We pay each invoice as we receive it, but now our account has been put on hold. It seems that nobody at Sage is interested in resolving this matter.

I am a fan of the systems, but if this is the way Sage treats their paying customers I want nothing to do with them.