Disappointed in Sage!!

I have been trying for almost three weeks to get hold of anyone at Pastel, I understand that there are a lot of people with a lot of problems, but having spent about 2-3 hours a day on hold (by the way please update you message as all public holidays you talk about have passed it is not nice to listen to). My customer number is 286288. I spent 1 hour 27 minutes this morning already and am on call # 2 of the day and am 20 minutes in. I am frustrated as when asked to email support, the mails bounce back.