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Nkhensani N
1 reviews | Active since Aug 2019
22 Jun 2020, 15:52
Disappointed
I enrolled for a course with sage,a few weeks before it commenced I was notified that I could not proceed with the course and I should either cancel and get a refund or choose another course.I then sent an email stating that I would like to cancel and be refunded the tuition money.I was asked to send through my banking details which I did at the beginning of june.I have sent emails to enquire as to when the refund will be processed and have never received a response.I am very disappointed with the treatment that I have received from sage to say the least.
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Replies (2)
Sage South Africa's replyOfficial
08 Jul 2020, 14:29Good day Nkhensani,
Thank you for bringing this to our attention , it is our understanding that Customer Care has been in touch with you in this regard and that they have taken your query offline and are dealing with you directly. Please will you let us know if you do not get sorted out.
Kind regards
The Sage SA Team
Thank you for bringing this to our attention , it is our understanding that Customer Care has been in touch with you in this regard and that they have taken your query offline and are dealing with you directly. Please will you let us know if you do not get sorted out.
Kind regards
The Sage SA Team
Sage South Africa's reply08 Jul 2020, 14:29
Official
Good day Nkhensani,
Thank you for bringing this to our attention , it is our understanding that Customer Care has been in touch with you in this regard and that they have taken your query offline and are dealing with you directly. Please will you let us know if you do not get sorted out.
Kind regards
The Sage SA Team
Thank you for bringing this to our attention , it is our understanding that Customer Care has been in touch with you in this regard and that they have taken your query offline and are dealing with you directly. Please will you let us know if you do not get sorted out.
Kind regards
The Sage SA Team
NN
Nkhensani N's updateReviewer Update
07 Aug 2020, 14:15My query remains unresolved to this day I have not received the refund. I was told it was approved two weeks ago and have been sending emails but no one has responded.
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Nkhensani N's update07 Aug 2020, 14:15
Reviewer Update
My query remains unresolved to this day I have not received the refund. I was told it was approved two weeks ago and have been sending emails but no one has responded.