Deeply Regret Choosing Sage South Africa

If I could give zero stars, I would.

After more than three years of using Sage South Africa, I can confidently say it has been one of the worst decisions I’ve made for my practice. The experience has been nothing short of a nightmare — story after story, issue after issue, and excuse after excuse.

Here are just a few of the major problems I’ve faced:

Billing Errors: Despite making clear changes (e.g. moving companies to Type 4 billing), I continue to be overcharged and billed incorrectly with no accountability or urgency to correct the errors — even after written confirmations and follow-ups.

Shocking Customer Support: You’re constantly passed from one agent to another, repeating the same issue multiple times with no resolution. Promises are made and never kept.

Unreliable Software: Frequent bugs, poor functionality, and updates that break more than they fix. It feels like you're testing the product on behalf of the company.

Time & Money Lost: I have lost a significant amount of both due to their incompetence, and what’s worse is the lack of any meaningful apology or effort to make things right.

Meetings are Pointless: I’ve sat through countless "check-ins" and feedback sessions that lead to nothing. Empty promises and no follow-through.

This is not a service provider — it’s a complete liability. I cannot in good faith recommend Sage to any business owner, accountant, or professional. I’m now warning others to avoid this company at all costs.

I will be sharing my experience across other platforms as well so that no one else has to go through what I’ve endured.