JM
John M

1 reviews | Active since Jun 2014

06 Jul 2015, 12:16

Debited in spite of services cancellation

I used sage (netcash) to collect debit orders and credit card payment from my clients. In March I closed my business and on the 20th March I emailed netcash to ask them to close the account I have with them. Anne-mart rep**** that the account would be closed (I have copies of all emails).<br> <br> This week all of a sudden my bank account was debited by them for R435.31! I emailed to find out why and apparently its because I didn't state that I needed to close the account properly... They have some internal sub accounts which I needed to apparently close individually (a bit like being billed by a service provided because you only cancelled the sms portion of your phone contract!).<br> <br> What made it even worse is that after my March email I was not charged for March, April or May. Suddenly June was billed for with July in July!<br> <br> I want an undertaking from sage that they will not debit my account again, I no longer authorise debits on my bank account by this greedy bunch of unsavoury characters.<br> <br> My account was for [URL Removed] (account number PHP001). STOP DEBITING ME! I DO NOT AUTHORISE IT!

0
Replies (1)
Sage South Africa
Sage South Africa's reply06 Jul 2015, 12:31
Official
Hello johnsmac,


Good Day

Your Complaint is important to us and we endeavour to resolve your query as soon as possible.

Our team is on standby and will contact you shortly to assist.

Kind Regards,

Claire Small
Administration
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