Deactivation of paid up account

We received emails that our account (205268) would expire on 29 June. I then paid 2 month's subscription, total R620.00, on 29 June.

But the account was deactivated, probably because our eft payment did not reflect in Sage's account in time, which I fully understand.

However, it took a full week to get reconnected after numerous emails, and sending the POP through again. After a week, on 6 July, one of your consultants, Shamsher, kindly reactivated us after sending him the POP for R620.00. I asked for an invoice for a further year's subscription, which he processed and sent. I paid this and sent him the POP. We are now fully paid up to the end of August 2023.

Guess what? Today, Saturday 09/07/22, I find out that we were deactivated again!!!!!!!!

How is one expected to run a business with such poor support?