DATAFIX TURNAROUND TIMES

WE SUBMITTED OUR DATA FOR A DATAFIX ON 02/04/2015 AT 12:43, ON 07/04/2015 WE WERE ADVISED THAT IT WOULD BE SUBJECT TO A 48 HOUR TURNAROUND TIME AND WOULD BE READY BY LATEST 10:00 ON 08/04/2015.<br> <br> ON 08/04/2015 WE CONTACT THE SUPPORT TEAM AGAIN AFTER SPENDING 48MINUTES ON HOLD, NOW WE WERE ADVISED THAT IT WOULD BE UPLOADED AND FIXED BEFORE 15:30 ...<br> <br> IT IS NOW 15:56 - STILL NO DATA !! WHY PAY AN ANNUAL RETAINER AND LICENSE FEE IF THIS IS THE LEVEL OF SUPPORT RECEIVED. NO BUSINESS CAN AFFORD TO BE AT A COMPLETE STAND STILL FOR 3 DAYS !<br> <br> THIS LEVEL OF SERVICE IS ANYTHING BUT EXCELLENT !