CB
Charl B
1 reviews | Active since May 2012
20 Jun 2018, 10:40
Data gone
I have been using Pastel MyMoney for years now. Over the weekend, when I wanted to import more transactions, I noticed that none of the data I worked on since 1 June was there. Gone!!! I emailed and received no response. I called on Monday and was told that the product specialist would get back to me. Still no response. Of course, I was first accused of having deleted my own data, which is *******. I don't understand how this could have happened or that they cannot explain why. Also, that there is no backup of said data. It can't just be gone!?
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Replies (2)
Sage South Africa's replyOfficial
20 Jun 2018, 16:35Good day,
We are terribly sorry for the inconvenience caused! In terms of getting your query resolved in a timely manner, we would like the most appropriate team to get in touch with you based on your info provided. Can we suggest that you request a call-back on the following link, so that a dedicated team can get in touch with you to further assist. https://www.sage.com/za/customer-call-back-form
Kind regards
The Sage SA Team
Best regards,
Sage South Africa's reply20 Jun 2018, 16:35
Official
Good day,
We are terribly sorry for the inconvenience caused! In terms of getting your query resolved in a timely manner, we would like the most appropriate team to get in touch with you based on your info provided. Can we suggest that you request a call-back on the following link, so that a dedicated team can get in touch with you to further assist. https://www.sage.com/za/customer-call-back-form
Kind regards
The Sage SA Team
Best regards,
CB
Charl B's updateReviewer Update
13 Jul 2018, 11:29As I was instructed to do, I completed a form. Although an agent contacted me, he didn't provide any assistance and only made empty promises via email. There was no feedback and no resolution to the issue.
CB
Charl B's update13 Jul 2018, 11:29
Reviewer Update
As I was instructed to do, I completed a form. Although an agent contacted me, he didn't provide any assistance and only made empty promises via email. There was no feedback and no resolution to the issue.