Customer support problems

Service levels have sunk to an all time low over the last few months. Phone in and the standard is "call levels reached please send an email". So I did that a few weeks ago and still waiting.

To the current problem (previous one still unresolved), paid my R4300 renewal 3 weeks ago and I confirmed received and in order on 28th June. No surprise today pastel not allowing me in to process work. Now we try the phone in runaround. Due to the please send email response I tried phoning their switchboard:

Attempt 1 - Please switchboard lady I need to speak to a person. No luck put into queue. Attempt 2 - Please switchboard lady I really need to speak to a person and not be in a queue. I wasn't even put though anywhere just put on hold for 10 minutes. No come back sorry for the wait, just holding. Attempt 3 - Doesn't even give a switchboard operator option. Getting worse and worse with their support.