1 reviews | Active since May 2023
Customer service complaint
I have been attempting to resolve a request with SAGE South Africa now for almost two weeks with no resolve. Hours spent on the phone, time taken away from my daily business, plus communication costs as well
Nobody seems to be able to resolve a simple request to produce an invoice for a payment made to SAGE on 24MAR2023
SAGE is a closed book with contacts, and it seem impossible to escalate an issue from the outside to management
SAGE can review my account W45735 and get back to me with: - explanations why the request is not resolved - resolve to my request - contact details of senior management in order that we be able to report the poor customer service
MESSAGE TO SAGE: I am ripping my hair out with SAGE trying to get a simple invoice from you. - 12 days in waiting for a response - bounced around from department to department on phone calls - wasting my time and energy, and airtime/telephony costs - reception who is more interested in personal phone call (mobile), whilst helping me - reception that cannot find the names of employees to transfer my call - reception that does not clearly understand English ... and SARS is not happy either! ... all I want is my request to be resolved.
One of your staff, a lady by the name of Kea (she was great) started the process 10 days ago, but it seems that even she runs into brick walls trying to get internal help. Now Kea is also unavailable. What is up with the SAGE billing department?
Hope you are well.
We have been advised that one of our consultants have been in touch with you in this regard. They have taken this comment offline and they are in discussion with you directly.
Kind regards
The Sage SA Team
Hope you are well.
We have been advised that one of our consultants have been in touch with you in this regard. They have taken this comment offline and they are in discussion with you directly.
Kind regards
The Sage SA Team
There is no "offline/direct' discussion at the moment.
We are nowhere near a resolution .... none of your consultants have followed through as promised by calling back
The support service to provide a simple invoice is appalling. you better try harder.
Albeit that we might be one of your smallest clients worldwide, we are still a customer, and expect to be treated as such.
I suggest you speak to some of your staff internally and get their feedback of how challenging it is trying to work internally across departments. Please follow the details posted by Kea ... it might give you a clue as to where the holes are!
There is no "offline/direct' discussion at the moment.
We are nowhere near a resolution .... none of your consultants have followed through as promised by calling back
The support service to provide a simple invoice is appalling. you better try harder.
Albeit that we might be one of your smallest clients worldwide, we are still a customer, and expect to be treated as such.
I suggest you speak to some of your staff internally and get their feedback of how challenging it is trying to work internally across departments. Please follow the details posted by Kea ... it might give you a clue as to where the holes are!