LB
Lucinda B

1 reviews | Active since Oct 2017

19 Oct 2017, 14:02

Crippling my business

I'm losing business due to sage South Africa, after several phone call over the last four month to ask for assistance and or a course to assist me with what I have found to be an impossible software package. My quotations are not being received nor are my invoices and I have only used the package for this purpose up to now. Thinking that this would assist me with managing my business, admin and time management more officiant this has now become an agonizing experience.

I have requested a refund after the lac of customer service but this has been refused im now going to contact National Consumer Commission for assistance due to loss of income as a result of your product failure/bridge of contract.

:-(

0
Replies (4)
Sage South Africa
Sage South Africa's reply19 Oct 2017, 14:25
Official

Good day

Thank you for raising your concerns with us and please accept our sincerest apologies for the frustrating experience.

In order to fully assist and resolve your query please can we request that you provide us with your account details so we can urgently make contact with you.

Kind Regards

The Sage SA Team

LB
Lucinda B's update25 Oct 2017, 19:37
Reviewer Update
Good Evening My account details for both my accounts is MRSPCCLEANCC and KIBOUPROPERTY Kind regards Lucinda Bovill ********** 506
Sage South Africa
Sage South Africa's reply26 Oct 2017, 12:09
Official

Dear lucindabovill

Thank you for your response.

Please can you supply a customer or account number in order to adequately assist you.

Kind Regards

The Sage SA Team

LB
Lucinda B's update26 Oct 2017, 13:04
Reviewer Update
If I could find an account number I would be able to assist you, this in on my profile! Registration Information Registered Name: MRS PCCLEAN CC Registration Date: 05/05/2017 Expiry Date: 04/06/2018 Country: South Africa Version: 4.1.1 Current Package Number of Companies: 2 Number of Users: 2 Number of Time Tracking Licenses 0 Number of Multi-Currency Licenses 0 Payment Type: Annually Sage One Document Store: 0 KB used of 1.00 GB