Constantly broken bank feeds and pathetic customer service

Bank feeds have been broken for more than a month, and feedback and replies are non-existent. The feeds break constantly, and your canned responses to say you are "working on it", and blaming the banks, doesn't cut it. Other accounting packages get this right, but you can't - and worse, you just ignore your customers, and leave the troubleshooting to us - which involves endless hours of deactivating and re-adding accounts - one. account. at. a. time. You also have no problem issuing bills, like clockwork, and for the full amount - with ZERO recognition that you are failing to provide a vital aspect of the service. 99% of your reviews are now a 1 - and your trust rating is -44. Fix the feeds - or change suppliers. Yodless is useless, yet you stick to them doggedly. And have the courtesy to respond to our emails - with a real reply, not canned fob offs.