Completely unacceptable service – avoid at all costs

I have been struggling with this so-called company since September last year, and the level of incompetence is astonishing. My debit orders have been reversed repeatedly, despite assurances that the issue was resolved. I even attempted manual payments, only for them to be returned again. Numerous emails have gone unanswered, and the person supposedly managing my account, Dineo, has been completely absent. If this was truly her account, why did she never phone me to inform me of the ongoing problems? To make matters worse, today my entire Pastel system is greyed out. I cannot work. Month-end operations are being directly affected due to their inefficiency. I expected at least basic accountability and communication, but this has been entirely lacking. I would strongly caution anyone considering doing business with them – the service is shocking, and your account may be left unmanaged while your business suffers.