Cloud Payroll Pricing

Business Cloud Payroll - It's taken about 2 months to get invoices out of you. The invoices sent are monthly and NOT for a year, which is what I requested. The invoices are never sent, a warning is just put on Payroll so that when you log in you become aware there's a payment outstanding and you must contact Sage for the details!!! Really??? This is not how we operate our business. We would go out of business doing this to customers. A quotation comes through eventually for R4043!!! Only 5 employees??? Quoted online R1665. Could someone explain this??? Only one person at Sage is replying to emails and is clearly not clued up. Awaiting a reply to this query.