Cancellation - Service so abysmal and atrocious!

If I could give a rating of less than 1 star - I would probably run out of negative stars anyway.

Since March 2019, just before my renewal was supposed to take place, I tried to cancel my whole package of Sage Pastel Partner, email after email, support log after support log... All being ignored, either classified as SPAM or closed as Resolved without any action being taken from anyone at Sage South Africa. I am not even going to mention the call centre, bar for this, if Telkom was bad at taking calls - the new king of not answering is Sage South Africa.

I've since had numerous payments come off my bank account, for a service I cancelled prior to my renewal date. Paying for something that you have cancelled is - not right. Getting no response for numerous complaints - in not right.

The blatant lack of service is so abysmal, it leaves me speechless and nauseated at how atrocious it actually is.