Can't open Pastel

I pay R408.84 every month for something I can't use. I can never log into Pastel. I have to sit on the phone with them for at least an hour every day. They managed to help me everytime, but I'd like to open pastel and do my work. Last month I only send out customer statements on the 7th due to the problems I have with pastel. 50% of customers did not pay their accounts because of late statements. I am loosing business. My company is running at a loss. The last call to pastel they blamed it on the network. Had an IT guy here, he connected a cable, but said it's a pastel problem, not a network problem. Everything in the office is working perfectly, except the workstation. I Tried to phone again this morning, but customer service/support is not available. <br> <br> Company name: Test tronics, Durban <br> Customer number: 124717