Can not get a basic like allocating payments from your customers right, really?

I keep on getting invoices from sage HR, I keep sending the proofs of payment and it simply does not get allocated to my account. So I now stopped paying too UNTIL you sort this out.

I asked many times to be contacted and it simply does not help. I have sent proof of payments countless of times. And still, the payments are not allocated to my account.

So as promised in the last email to your creditor department that if you guys do not want to respond by email lets do so on Hello Peter and other multimedia platforms.

It is frightening to think as the "number one financial software company" you can not get a basic like allocating payments from your customers right.

I want it sorted right now! My account no and payment reference number is W21895.