Call Centre not working

Since last week I have a problem with Pastel when you phone *** you press 1 for Sage Pastel then the voice asks you press 2 for support, when you press 2 before you can enter your customer number it says your customer number has expired and transfer you to sales. I phoned again and when thru to the switch board I asked her what is the problem with call centre she asked me what my customer number is and I gave it to her and said but that still does not help what is wrong with call centre, so she said I had to explain to her what the problem is again, so she was not listening to me in the first place!!! Thanks lady for helping me!<br> <br> And then we go to the support, since Thursday the 06/08/2015 I have a problem, nobody seems to be able to help me, on Friday I was asked to send company file after hours I received a call back and was told to do upgrade build, it did not help, so I phoned again to speak to the same guy on HD*** he was not available, left message to phone me Tuesday at 08h00 no call phoned again, struggle with call centre again, spoke to someone else, said he does not know how the previous guy got it right as he is still getting the same error!