TB
Thorn B
1 reviews | Active since Jun 2013
03 Feb 2016, 09:36
Call centre agents need to be educated
I phoned SageOne support and told them that their site was slow, an agent Zimkhita told me that the minimum up speed for sage one is 1.2Mbps, therefore anyone with ADSL will not be able to use SAGEONE. He even asked me to do a speed test!!!!! My ,84Mbps is just too slow as per this agent??? I phoned in 3 times, none of the agents were able to put me through to a supervisor!
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Replies (2)
Sage South Africa's replyOfficial
04 Feb 2016, 08:43Hello Mrthorn,
Thank you for allowing me the opportunity to assist in resolving you query.
We do apologize for the lack of assistance provided to you. As discussed with you telephonically, all concerns raised have been investigated and addressed accordingly.
We appreciated the time that you have taken to provide us with your feedback.
Kind regards
Sage One Accounting Support
Thank you for allowing me the opportunity to assist in resolving you query.
We do apologize for the lack of assistance provided to you. As discussed with you telephonically, all concerns raised have been investigated and addressed accordingly.
We appreciated the time that you have taken to provide us with your feedback.
Kind regards
Sage One Accounting Support
Sage South Africa's reply04 Feb 2016, 08:43
Official
Hello Mrthorn,
Thank you for allowing me the opportunity to assist in resolving you query.
We do apologize for the lack of assistance provided to you. As discussed with you telephonically, all concerns raised have been investigated and addressed accordingly.
We appreciated the time that you have taken to provide us with your feedback.
Kind regards
Sage One Accounting Support
Thank you for allowing me the opportunity to assist in resolving you query.
We do apologize for the lack of assistance provided to you. As discussed with you telephonically, all concerns raised have been investigated and addressed accordingly.
We appreciated the time that you have taken to provide us with your feedback.
Kind regards
Sage One Accounting Support
Sage South Africa's replyOfficial
04 Feb 2016, 08:43Hello Mrthorn,
Thank you for allowing me the opportunity to assist in resolving you query.
We do apologize for the lack of assistance provided to you. As discussed with you telephonically, all concerns raised have been investigated and addressed accordingly.
We appreciated the time that you have taken to provide us with your feedback.
Kind regards
Sage One Accounting Support
Thank you for allowing me the opportunity to assist in resolving you query.
We do apologize for the lack of assistance provided to you. As discussed with you telephonically, all concerns raised have been investigated and addressed accordingly.
We appreciated the time that you have taken to provide us with your feedback.
Kind regards
Sage One Accounting Support
Sage South Africa's reply04 Feb 2016, 08:43
Official
Hello Mrthorn,
Thank you for allowing me the opportunity to assist in resolving you query.
We do apologize for the lack of assistance provided to you. As discussed with you telephonically, all concerns raised have been investigated and addressed accordingly.
We appreciated the time that you have taken to provide us with your feedback.
Kind regards
Sage One Accounting Support
Thank you for allowing me the opportunity to assist in resolving you query.
We do apologize for the lack of assistance provided to you. As discussed with you telephonically, all concerns raised have been investigated and addressed accordingly.
We appreciated the time that you have taken to provide us with your feedback.
Kind regards
Sage One Accounting Support