Broken system and lacklustre support

Extremely frustrated with the lacklustre support from this company.

First your recurring payment system broke and didn't run in time prompting me to pay manually. Once I had paid manually then later the same day your recurring payment system billed me again, a payment which has STILL YET to appear on my account, even AFTER I was told on the phone A MONTH AGO that this was a known issue and ACTIVELY being sorted out.

I have even yet to receive a proper email back acknowledging the issue and giving me an expected outcome. EVEN THOUGH I submitted a support request and received a reference number.

I cancelled recurring payments expecting to receive a notification of my account expiring so I could handle it manually since your system cannot be trusted to handle it, and even that didn't work as expected.

So now my account is "in Arrears" because of multiple failures to do what is merely expected of you!

Do not bother calling me, I do not have time to talk to you now after having to sort this out. Email me like you should have FROM THE VERY BEGINNING.