Bonked Matola to the rescue

On 11 May 2023, I lost all hope as I was struggling to resolve software issues on our Pastel Partner program. I phoned and was lucky enough to have Bonke Matola answer the phone.

I spent roughly 2 hours on the phone with Bonke, at times I had to hold the line as she gathered needed information, she gave me constant feedback and kept my nerves at bay. Her calm manner and professionalism made 2 hours feel like 15min. She answered my every question and guided me towards a better understanding of the program. She went far beyond my expectations and she took care of my every need. If she didn't know something she found out and continued assisting me, not once did she get impatient or frustrated. From the moment she answered until we resolved the problem she stayed friendly.

After the session she asked if I needed assistance with anything else, I was so surprised by that. She assisted me with another matter and when we were done it felt like a team effort, she made me part of the experience and explained everything she was doing every step of the way.

She definitely left me better than she found me. Well informed and excellent customer service

Thank you Bonke Matola for making my day and week better and seeing to my needs, you relived me from alot of stress, keep up the good work. May your personality spread throughout your office 🤍