Billing system a nightmare and support the same

My billing more than doubled with zero proper communication. When I queried this, I was told an email had been sent out to all customers — yet no proof of this has ever been provided of email delivery. Convenient excuse, but completely unacceptable. I raised this issue back in December and was promised it would be investigated. Months later, nothing has been resolved. I am still waiting for credit notes for incorrect billing. What is most concerning is the complete lack of control and accountability within their billing department. Charges seem to be adjusted arbitrarily, with no clear explanation or consistency. This is not just poor service — it’s a complete failure in billing integrity and customer support. Be extremely cautious if you are using Sage. Monitor your billing closely.