Banking feeds not working - Does anyone at Sage care???

My cashbook used to update automatically until about 2 months ago when something at Sage fell over.

Since then, it's been countless calls and useless support from both the first tier and their manager (Adolph). Been pushed from pillar to post, with Sage constantly blaming FNB for the issue. FNB agreed to a round table meeting with Sage who couldn't be bothered to respond to the meeting invite and conveniently called after the meeting, with the audacity of still insinuating that the fault lay with FNB.

I still do not have an answer. My cashbook does not work despite numerous calls to them. Support centre does not respond to emails where it is clear that I am an unhappy client.

Here's my number before you ask for my reference details: HD***2 It's not my first reference number just btw

Is there anyone capable enough of helping me or do I need to look at another software that is capable of helping my business function instead of trying to disable it? This function worked perfectly for years before now. SURELY someone at Sage knows what is wrong and can help a client out? Surely?