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Rosanne R

1 reviews | Active since Nov 2023

01 Oct 2026, 09:03

BANK FEEDS NEVER WORK WITH NO PROPER FEEDBACK

If you are looking for a system that needs to update from banking daily please do not invest in Sage - every day there is an issue with my bank feeds which wastes both mine and my directors time as we need to disconnect and reconnect, it should be something that saves you time but it is doing the absolute opposite and this is highly frustrating. It has been ongoing for more than a month and the support team/bots dont provide any proper feedback!

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Replies (2)
Sage South Africa
Sage South Africa's reply01 Oct 2026, 11:14
Official

Good day Roseanne,

Thank you for taking the time to chat to our customer care agent. As per your discussion, they will request for the relevant team to chat to you in this regard.

Kind regards

The Sage SA Team

RR
Rosanne R's update02 Oct 2026, 09:34
Reviewer Update
Since the response from Sage I was promised that a manager would contact me - I am still waiting! And YES yet again this morning I have experienced the same issue. The response this morning is that I should wait 24 hours or I should revert to manual inputting of bank statements - surely in a world that is advancing this cannot be a response? It is also not what was sold to me being that your bank transactions will pull though as soon as you logon to Sage everyday..... I was then told that this is an FNB issue and they are not doing their transaction runs on time - I will take this up with FNB to get their response. However if you need ontime, real time reporting this FNB - SAGE link is not the way for your business.