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Abigail R
1 reviews | Active since May 2013
04 Nov 2020, 08:09
Bank Feeds Don't work and SAGE wont Assist
For almost 9 months the bank feeds that are meant to come from our Nedbank business account into SAGE accounting (the online accounting offering) havent worked. SAGE says there is nothing they can do and it is Nedbank's fault. They do not assist by communicating with Nedbank to get this problem resolved. So as a copying user of SAGE, we alone must try and get Nedbank's IT systems to be corrected so we can use SAGE accounting. It's impossible to run a business if you cant easily and quickly check debtor's lists, so these bank feeds are vital.
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Abigail R's updateReviewer Update
12 Nov 2020, 08:30Hi-even that reply doesnt assist. Your development team cant have been working around the clock since 9 months ago to fix the Nedbank feed issue. And in that period f time they also deflected blame to Nedbank. Do you know how many complaints and calls I made to your customer care line>? So finally last week when I called to complain again I was told you had thrown out Yodlee and we could now load our Nedbank accounts on the new Nedbank online banking and it should work better. Even though I am logged into SAGE every single week day my bank feeds are 6 business days behind and I cant get it torefesh. I re-entered my log in details again. So it still is a terrible service. ASking ME to call you to fix this is ridiculous. I loaded a complaint on Helo Peter so YOu could take better notice and care of ME.
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Abigail R's update12 Nov 2020, 08:30
Reviewer Update
Hi-even that reply doesnt assist. Your development team cant have been working around the clock since 9 months ago to fix the Nedbank feed issue. And in that period f time they also deflected blame to Nedbank. Do you know how many complaints and calls I made to your customer care line>? So finally last week when I called to complain again I was told you had thrown out Yodlee and we could now load our Nedbank accounts on the new Nedbank online banking and it should work better. Even though I am logged into SAGE every single week day my bank feeds are 6 business days behind and I cant get it torefesh. I re-entered my log in details again. So it still is a terrible service. ASking ME to call you to fix this is ridiculous. I loaded a complaint on Helo Peter so YOu could take better notice and care of ME.