Bank feeds break and service is shocking - but the debit orders never get missed!

Bank feeds do not work, they continually just cease - the balances are out but the status is shown as thumbs up. I have complained about this repeatedly, it causes massive issues that the user is left to resolve on their own. We are paying good money for this service, and it is not being provided, nor is Sage addressing the issue. The call centre gives canned responses and expects the client to run through a long troubleshooting list that never works, and wastes substantial amounts of time. Then, when the bank feeds finally work again - thanks to the client carrying on trying to fix it - the balances are out, and hours and hours are wasted doing a recon. Shocking customer service - and no way to contact anyone other than call centre staff, who couldn't care less. The page on the Sage site that gives bank feed status updates is not working either - it generates a 404 error.