Bad support service need a refund.

Here is our complaint We have on numerous occasions complained about the same issue of poor technical support that we receive on all platform, online chat, telephone support as well as email support. We took our complaints to helopeter, Facebook & twitter. We pay our yearly fee including and we are refused a service, last year we had a problem with navigator and statement error where we received a run time error 64 not working and we were told it a pastel software problem and we had to wait an entire year for the problem to be rectified when you bring out the new version 19.1.1. We were patient with this. Besides numerous calls last year with technical support where pastel keeps crashing ETC. I am sure my customer number will show how many errors and crashes was reported. Also with sage pastel centralising its call centres, it’s not our problem that you have problems with high call amounts, as your branch in Mount edgcombe in Durban pointed out to us and simply brushed us off and said contact JHB. We have been hold on calls for more than 2hours at a time in 2018. Our recent complaint is that we can’t get hold of technical support since Friday 1 March 2019 until 4 March 2019. (even now as I am typing this email, I am on hold since 8am, our director is at your branch in Mount Edgecombe and we are still being brushed aside). I think it is only fair that pastel lets us complete our financial year ending by fixing this problem, and then give us a full refund, for service not rendered as well as faulty software as version 19.1.1 does not work. We feel that this is personal and related to our customer no 382436, for the reason that we task Sage Pastel to provide us with service excellence, as we pay for it.