BAD SERVICES NO SOLUTION

Sage Accounting forces you to pay for support, that they cant provide , support that i dont use to often , but when i phone , i do have a problem, I have communicated with 2 support consultant , none could provide me with a solution , i have requested to chat to a manage numerously , with no luck , that only answered the call after you have to go through all the option , they dont make it easy to get through to support , i have manged to self sorted to problem i had that 2 trained experts in Sage Accounting are unable to do, Sage was once a company that assist there client and supported them with trained experts , now this is not the case , after 20 years of being a client , it is time to find a component , trusted accounting products, Sage is note one of those , as they cant support the software they develop , there support consultant is not trained in the use of the software and all that they want to do is sell you software this is not working , and have support consultant that dont want / can to support you and just want to go answer and drop the call asap to get through the day,