BAD SERVICE Sape Pastel

Terrible customer service. We wanted to move over to Sage one, to have our Pastel account online, received a quotation, paid the full amount in December just before shutdown. January we tried to implement the online system, only to be told we cannot do this with open batches. We place orders with our suppliers in advance and sometime takes up to 8 weeks for deliveries , so we will always have open batches, and the online system will not work for us. We then cancelled the order and requested a refund on 18 January 2019. Despite numerous emails & phone calls, I still have not had any feed back nor the refund almost 4 months