Bad service for unblocking an Payroll account.

I am sooooooo disappointed in the service. I was trying to unblock an account from 11 o clock this morning. I spoke to Lesego, Ncozi Phumla, and a couple of others who didn't want to give their names to me. They took my number, telling me to come back to me with no response. People are working from home with babies crying in the background. This is unprofessional. It's now 4:30 and still, nobody can help.