BAD SERVICE

Service is just appalling - we have 3 small businesses registered on Sage Accounting Online, and we had to close down one in July due to Covid 19 - we are in the tourism industry. I emailed them to shut it down, and having paid for the year upfront, I asked for a refund. I was told that they could not reimburse me but they would give us a credit on one of the other remaining companies. Silly me for trusting what was told to me over the telephone, instead of insisting that they give it to me in writing! Now they are coming up with all different excuses as to why they are no longer prepared to give me the credit that was promised to me! Looking at some of the other reviews it seems like I am not the only one who is experiencing bad service.