AR
ALICHA R
1 reviews | Active since Dec 2015
14 Mar 2016, 09:47
BAD SERVICE!!!
ON FRIDAY 11 MARCH 2016 , 10:59:59 I SUBMITTED A DATA FIX ON PASTEL DUE TO ERRORS ON OUR DATA INTEGRITY. I WAS NOTIFIED THAT IT MAY TAKE 24-48 HOURS BY 2 CONSULTANTS (LERATHO AND PORTIA). NEVER WAS I NOTIFIED THAT WEEKENDS ARE EXCLUDED!<br> IT HAS NOW BEEN ALMOST 72 HOURS WITHOUT RESPONSE.<br> OUR COMPANY HAS LOST 2 DAYS OF WORK DUE TO BEING UNABLE TO WORK ON PASTEL, THIS IS UNACCEPTABLE!
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Sage South Africa's replyOfficial
14 Mar 2016, 14:39Hello TYSON2015,
Thank you for allowing us the opportunity to assist in resolving your query.
We do apologize for the lack of assistance provided to you as well as the lengthy turn around time. As discussed with you telephonically all concerns raised have been investigated and addressed accordingly.
We appreciated the time that you have taken to provide us with your feedback.
Kind regards
Sage Accounting Support
Thank you for allowing us the opportunity to assist in resolving your query.
We do apologize for the lack of assistance provided to you as well as the lengthy turn around time. As discussed with you telephonically all concerns raised have been investigated and addressed accordingly.
We appreciated the time that you have taken to provide us with your feedback.
Kind regards
Sage Accounting Support
Sage South Africa's reply14 Mar 2016, 14:39
Official
Hello TYSON2015,
Thank you for allowing us the opportunity to assist in resolving your query.
We do apologize for the lack of assistance provided to you as well as the lengthy turn around time. As discussed with you telephonically all concerns raised have been investigated and addressed accordingly.
We appreciated the time that you have taken to provide us with your feedback.
Kind regards
Sage Accounting Support
Thank you for allowing us the opportunity to assist in resolving your query.
We do apologize for the lack of assistance provided to you as well as the lengthy turn around time. As discussed with you telephonically all concerns raised have been investigated and addressed accordingly.
We appreciated the time that you have taken to provide us with your feedback.
Kind regards
Sage Accounting Support