BAD SERVICE

Sage Accounting current services is a joke. The phone in prompts don't work, it seems to be looped. When you do get through to someone they say hold I will put you through and you start the whole process all over again. Its a joke! I held on for over 30 mins trying to get a registration code to renew our Evolution Software of which we pay a small fortune for only to get bad service. Not sure what is going on with Sage but their service is deteriorating at an alarming rate. Why can't we be emailed our registration code once we have paid? Why must we waste so much of our business time holding on for this code? Its just totally unacceptable!!