Bad Service

Been trying to sort out my account(double billing) for months now, just no replies whatsoever, The Call center answers quickly but then they put you through to accounts where you wait until frustrated, Please provide me with an email of someone in accounts to whom I can send my query to

Whenever I have a problem with my VIP, I normally tend to try and sort it out myself because it feels like the help desk is on a 90 hour shift and just want to get things done and put the phone down, It was never this bad

This needs to get sorted, With a Hello peter score this low you will start losing customers