SM
Simpson M
1 reviews | Active since May 2020
29 May 2020, 13:05
Bad service
I’ve been calling them everyday and requesting for support and everytime they keep on telling me that they’ll call me after 24 hours but they never calling me back.
Everytime I call them they kept on telling me that they will excalate the request but nothing happened.
Last time I called them was today (29/05/2020) and I’ve been on hold for atleast 01:45:00 (an hour and 45 minutes)
If i could rate them a minus 5 star i would!!
Helpful (0)
Replies (2)0
Replies (2)SM
Simpson M's updateReviewer Update
29 May 2020, 16:07Customer care called after I've been on hold for 2 hours waiting for a support technician, she told me that they will call me and help me but nothing has happened. its been 2 weeks that I've been trying to get hold of them and every time they tell me to book a consultant and that my issue will be escalated but NOTHING HAS HAPPENED. how would they feel if someone would put them on hold for 2 hours without any feedback ?
how would they feel if they were looking for support and no one was reaching out to them ?
all of their consultants are saying that someone will call me but NO ONE HAS CALLED ME
I'm frustrated disgusted with their support
how would they feel if they were looking for support and no one was reaching out to them ?
all of their consultants are saying that someone will call me but NO ONE HAS CALLED ME
I'm frustrated disgusted with their support
SM
Simpson M's update29 May 2020, 16:07
Reviewer Update
Customer care called after I've been on hold for 2 hours waiting for a support technician, she told me that they will call me and help me but nothing has happened. its been 2 weeks that I've been trying to get hold of them and every time they tell me to book a consultant and that my issue will be escalated but NOTHING HAS HAPPENED. how would they feel if someone would put them on hold for 2 hours without any feedback ?
how would they feel if they were looking for support and no one was reaching out to them ?
all of their consultants are saying that someone will call me but NO ONE HAS CALLED ME
I'm frustrated disgusted with their support
how would they feel if they were looking for support and no one was reaching out to them ?
all of their consultants are saying that someone will call me but NO ONE HAS CALLED ME
I'm frustrated disgusted with their support
SM
Simpson M's updateReviewer Update
29 May 2020, 16:17Chat Transcript with Simpson Mawasha
Chat started on 29 May 2020, 01:44 PM (GMT+0)
(01:44:59) *** Simpson Mawasha joined the chat ***
(01:45:00) Simpson Mawasha: hi
(01:45:02) *** Support 1 joined the chat ***
(01:45:10) Simpson Mawasha: can someone please help me ?
(01:45:13) Support 1: Good day. You are chatting to Caroline
(01:46:12) Simpson Mawasha: i really cant wait any longer, i even wrote a review on hello peter and you guys told me to send you an email to explain and that someone will help me but NO ONE HAS CALLED ME YET !!
(01:46:52) Support 1: I do not have your query, and I am unable to assist you without knowing what your query is
(01:47:45) Simpson Mawasha: sage vip support, I've booked consultations and nothing is happening
(01:48:06) Support 1: When was the consultation booked?
(01:48:44) Simpson Mawasha: today marks 2 weeks that I've been waiting for support, every time you tell me you'll call me bac after 24 hours but it never happens
(01:48:59) Simpson Mawasha: the last request i sent was today
(01:49:16) Support 1: May I have your site code please?
(01:49:24) Simpson Mawasha: U24489
(01:49:42) Simpson Mawasha: please get me to a tech !!
(01:50:00) Simpson Mawasha: i can call you guys again and be on hold for 2 hours
(01:51:12) Support 1: What do you need the consultation for?
(01:51:59) Simpson Mawasha: SAGE VIP SUPPORT
(01:52:21) Support 1: What needs to be done?
(01:52:58) Simpson Mawasha: Ma'am I'm really frustrated and disgusted with your support. can you please just get a tech to call me back or to reach out to me ??
(01:53:19) Support 1: You might wait, whereas I can assist you
(01:53:40) Simpson Mawasha: will you be able to log onto my machine and assist ? yes or no ?
(01:53:54) Support 1: Tell me what needs to be done?
(01:54:27) Simpson Mawasha: The program is not working, I've reinstalled but cant open anything
(01:54:53) Support 1: Any error messages or just a black screen?
(01:55:07) Support 1: A blank screen?
(01:55:32) Simpson Mawasha: doesn't show any error message thus why I've been calling you for the past weeks
(01:55:56) Simpson Mawasha: how would you feel if someone puts you on hold for hours ??
(01:56:11) Support 1: What version is the system on?
(01:56:17) Simpson Mawasha: 2 hours without any help
(01:56:53) Simpson Mawasha: 4.7 cant upgrade because it doesn't upgrade the companies
(01:57:18) Support 1: Is it located on the server or the local driver?
(01:57:25) Simpson Mawasha: local
(01:57:49) Simpson Mawasha: you'll be closing at 16:00 whereas I've been waiting for 2 weeks ?
(01:58:31) Support 1: Lets focus on what we can do now.. I just want to confirm with you.. Have you been processing on the system at all?
(01:59:01) Support 1: You should be on 5.3a, or 5.4 as the latest version
(01:59:30) Simpson Mawasha: yes i know, what's the use of being on version 5.4 if i cant open my files ?
(01:59:54) Support 1: What release are your company data files in?
(02:00:17) Simpson Mawasha: if I'm on 5.4 it tells me that the files are still on 4.7a
(02:01:02) Simpson Mawasha: Can i get a reference number for future use
(02:01:26) Support 1: You can export the details of this chat and email it to yourself. Just click on Actions at the top right corner and then select the "Export Transcript" option. This will allow you to email the details to yourself for later reference.
(02:02:12) Simpson Mawasha: can you get someone to help me yes or no ?
(02:02:52) Support 1: I can escalate it. But I cannot advise when you will be contacted
(02:09:01) Simpson Mawasha: everyone has been escalating my issue!! when is it going to turn to a issue where you're going to help me ?
(02:09:33) Simpson Mawasha: tried calling your support number but not going through
(02:11:25) Support 1: I have requested someone to call you
(02:11:37) Simpson Mawasha: when 24 hours again ??
(02:11:38) Support 1: Please close the chat on your side
(02:11:50) Support 1: So it can be exported to the consultant
(02:13:43) *** Simpson Mawasha has commented: NOT HAPPY WITH SAGE VIP SUPPORT AT ALL !!! YOU'LL FIND MY REVIEW ON HELLO PETER ***
(02:13:46) *** Simpson Mawasha left the chat ***
NAME Simpson Mawasha
EMAIL
URL https://customerzone.sagevip.co.za/TSCaseReport/GetSupport/index/U24489
DEPARTMENT —
SERVED BY Support 1
RATING —
COMMENT NOT HAPPY WITH SAGE VIP SUPPORT AT ALL !!! YOU'LL FIND MY REVIEW ON HELLO PETER
Are you using Zendesk Chat yet? Sign up free today
Chat started on 29 May 2020, 01:44 PM (GMT+0)
(01:44:59) *** Simpson Mawasha joined the chat ***
(01:45:00) Simpson Mawasha: hi
(01:45:02) *** Support 1 joined the chat ***
(01:45:10) Simpson Mawasha: can someone please help me ?
(01:45:13) Support 1: Good day. You are chatting to Caroline
(01:46:12) Simpson Mawasha: i really cant wait any longer, i even wrote a review on hello peter and you guys told me to send you an email to explain and that someone will help me but NO ONE HAS CALLED ME YET !!
(01:46:52) Support 1: I do not have your query, and I am unable to assist you without knowing what your query is
(01:47:45) Simpson Mawasha: sage vip support, I've booked consultations and nothing is happening
(01:48:06) Support 1: When was the consultation booked?
(01:48:44) Simpson Mawasha: today marks 2 weeks that I've been waiting for support, every time you tell me you'll call me bac after 24 hours but it never happens
(01:48:59) Simpson Mawasha: the last request i sent was today
(01:49:16) Support 1: May I have your site code please?
(01:49:24) Simpson Mawasha: U24489
(01:49:42) Simpson Mawasha: please get me to a tech !!
(01:50:00) Simpson Mawasha: i can call you guys again and be on hold for 2 hours
(01:51:12) Support 1: What do you need the consultation for?
(01:51:59) Simpson Mawasha: SAGE VIP SUPPORT
(01:52:21) Support 1: What needs to be done?
(01:52:58) Simpson Mawasha: Ma'am I'm really frustrated and disgusted with your support. can you please just get a tech to call me back or to reach out to me ??
(01:53:19) Support 1: You might wait, whereas I can assist you
(01:53:40) Simpson Mawasha: will you be able to log onto my machine and assist ? yes or no ?
(01:53:54) Support 1: Tell me what needs to be done?
(01:54:27) Simpson Mawasha: The program is not working, I've reinstalled but cant open anything
(01:54:53) Support 1: Any error messages or just a black screen?
(01:55:07) Support 1: A blank screen?
(01:55:32) Simpson Mawasha: doesn't show any error message thus why I've been calling you for the past weeks
(01:55:56) Simpson Mawasha: how would you feel if someone puts you on hold for hours ??
(01:56:11) Support 1: What version is the system on?
(01:56:17) Simpson Mawasha: 2 hours without any help
(01:56:53) Simpson Mawasha: 4.7 cant upgrade because it doesn't upgrade the companies
(01:57:18) Support 1: Is it located on the server or the local driver?
(01:57:25) Simpson Mawasha: local
(01:57:49) Simpson Mawasha: you'll be closing at 16:00 whereas I've been waiting for 2 weeks ?
(01:58:31) Support 1: Lets focus on what we can do now.. I just want to confirm with you.. Have you been processing on the system at all?
(01:59:01) Support 1: You should be on 5.3a, or 5.4 as the latest version
(01:59:30) Simpson Mawasha: yes i know, what's the use of being on version 5.4 if i cant open my files ?
(01:59:54) Support 1: What release are your company data files in?
(02:00:17) Simpson Mawasha: if I'm on 5.4 it tells me that the files are still on 4.7a
(02:01:02) Simpson Mawasha: Can i get a reference number for future use
(02:01:26) Support 1: You can export the details of this chat and email it to yourself. Just click on Actions at the top right corner and then select the "Export Transcript" option. This will allow you to email the details to yourself for later reference.
(02:02:12) Simpson Mawasha: can you get someone to help me yes or no ?
(02:02:52) Support 1: I can escalate it. But I cannot advise when you will be contacted
(02:09:01) Simpson Mawasha: everyone has been escalating my issue!! when is it going to turn to a issue where you're going to help me ?
(02:09:33) Simpson Mawasha: tried calling your support number but not going through
(02:11:25) Support 1: I have requested someone to call you
(02:11:37) Simpson Mawasha: when 24 hours again ??
(02:11:38) Support 1: Please close the chat on your side
(02:11:50) Support 1: So it can be exported to the consultant
(02:13:43) *** Simpson Mawasha has commented: NOT HAPPY WITH SAGE VIP SUPPORT AT ALL !!! YOU'LL FIND MY REVIEW ON HELLO PETER ***
(02:13:46) *** Simpson Mawasha left the chat ***
NAME Simpson Mawasha
URL https://customerzone.sagevip.co.za/TSCaseReport/GetSupport/index/U24489
DEPARTMENT —
SERVED BY Support 1
RATING —
COMMENT NOT HAPPY WITH SAGE VIP SUPPORT AT ALL !!! YOU'LL FIND MY REVIEW ON HELLO PETER
Are you using Zendesk Chat yet? Sign up free today
SM
Simpson M's update29 May 2020, 16:17
Reviewer Update
Chat Transcript with Simpson Mawasha
Chat started on 29 May 2020, 01:44 PM (GMT+0)
(01:44:59) *** Simpson Mawasha joined the chat ***
(01:45:00) Simpson Mawasha: hi
(01:45:02) *** Support 1 joined the chat ***
(01:45:10) Simpson Mawasha: can someone please help me ?
(01:45:13) Support 1: Good day. You are chatting to Caroline
(01:46:12) Simpson Mawasha: i really cant wait any longer, i even wrote a review on hello peter and you guys told me to send you an email to explain and that someone will help me but NO ONE HAS CALLED ME YET !!
(01:46:52) Support 1: I do not have your query, and I am unable to assist you without knowing what your query is
(01:47:45) Simpson Mawasha: sage vip support, I've booked consultations and nothing is happening
(01:48:06) Support 1: When was the consultation booked?
(01:48:44) Simpson Mawasha: today marks 2 weeks that I've been waiting for support, every time you tell me you'll call me bac after 24 hours but it never happens
(01:48:59) Simpson Mawasha: the last request i sent was today
(01:49:16) Support 1: May I have your site code please?
(01:49:24) Simpson Mawasha: U24489
(01:49:42) Simpson Mawasha: please get me to a tech !!
(01:50:00) Simpson Mawasha: i can call you guys again and be on hold for 2 hours
(01:51:12) Support 1: What do you need the consultation for?
(01:51:59) Simpson Mawasha: SAGE VIP SUPPORT
(01:52:21) Support 1: What needs to be done?
(01:52:58) Simpson Mawasha: Ma'am I'm really frustrated and disgusted with your support. can you please just get a tech to call me back or to reach out to me ??
(01:53:19) Support 1: You might wait, whereas I can assist you
(01:53:40) Simpson Mawasha: will you be able to log onto my machine and assist ? yes or no ?
(01:53:54) Support 1: Tell me what needs to be done?
(01:54:27) Simpson Mawasha: The program is not working, I've reinstalled but cant open anything
(01:54:53) Support 1: Any error messages or just a black screen?
(01:55:07) Support 1: A blank screen?
(01:55:32) Simpson Mawasha: doesn't show any error message thus why I've been calling you for the past weeks
(01:55:56) Simpson Mawasha: how would you feel if someone puts you on hold for hours ??
(01:56:11) Support 1: What version is the system on?
(01:56:17) Simpson Mawasha: 2 hours without any help
(01:56:53) Simpson Mawasha: 4.7 cant upgrade because it doesn't upgrade the companies
(01:57:18) Support 1: Is it located on the server or the local driver?
(01:57:25) Simpson Mawasha: local
(01:57:49) Simpson Mawasha: you'll be closing at 16:00 whereas I've been waiting for 2 weeks ?
(01:58:31) Support 1: Lets focus on what we can do now.. I just want to confirm with you.. Have you been processing on the system at all?
(01:59:01) Support 1: You should be on 5.3a, or 5.4 as the latest version
(01:59:30) Simpson Mawasha: yes i know, what's the use of being on version 5.4 if i cant open my files ?
(01:59:54) Support 1: What release are your company data files in?
(02:00:17) Simpson Mawasha: if I'm on 5.4 it tells me that the files are still on 4.7a
(02:01:02) Simpson Mawasha: Can i get a reference number for future use
(02:01:26) Support 1: You can export the details of this chat and email it to yourself. Just click on Actions at the top right corner and then select the "Export Transcript" option. This will allow you to email the details to yourself for later reference.
(02:02:12) Simpson Mawasha: can you get someone to help me yes or no ?
(02:02:52) Support 1: I can escalate it. But I cannot advise when you will be contacted
(02:09:01) Simpson Mawasha: everyone has been escalating my issue!! when is it going to turn to a issue where you're going to help me ?
(02:09:33) Simpson Mawasha: tried calling your support number but not going through
(02:11:25) Support 1: I have requested someone to call you
(02:11:37) Simpson Mawasha: when 24 hours again ??
(02:11:38) Support 1: Please close the chat on your side
(02:11:50) Support 1: So it can be exported to the consultant
(02:13:43) *** Simpson Mawasha has commented: NOT HAPPY WITH SAGE VIP SUPPORT AT ALL !!! YOU'LL FIND MY REVIEW ON HELLO PETER ***
(02:13:46) *** Simpson Mawasha left the chat ***
NAME Simpson Mawasha
EMAIL
URL https://customerzone.sagevip.co.za/TSCaseReport/GetSupport/index/U24489
DEPARTMENT —
SERVED BY Support 1
RATING —
COMMENT NOT HAPPY WITH SAGE VIP SUPPORT AT ALL !!! YOU'LL FIND MY REVIEW ON HELLO PETER
Are you using Zendesk Chat yet? Sign up free today
Chat started on 29 May 2020, 01:44 PM (GMT+0)
(01:44:59) *** Simpson Mawasha joined the chat ***
(01:45:00) Simpson Mawasha: hi
(01:45:02) *** Support 1 joined the chat ***
(01:45:10) Simpson Mawasha: can someone please help me ?
(01:45:13) Support 1: Good day. You are chatting to Caroline
(01:46:12) Simpson Mawasha: i really cant wait any longer, i even wrote a review on hello peter and you guys told me to send you an email to explain and that someone will help me but NO ONE HAS CALLED ME YET !!
(01:46:52) Support 1: I do not have your query, and I am unable to assist you without knowing what your query is
(01:47:45) Simpson Mawasha: sage vip support, I've booked consultations and nothing is happening
(01:48:06) Support 1: When was the consultation booked?
(01:48:44) Simpson Mawasha: today marks 2 weeks that I've been waiting for support, every time you tell me you'll call me bac after 24 hours but it never happens
(01:48:59) Simpson Mawasha: the last request i sent was today
(01:49:16) Support 1: May I have your site code please?
(01:49:24) Simpson Mawasha: U24489
(01:49:42) Simpson Mawasha: please get me to a tech !!
(01:50:00) Simpson Mawasha: i can call you guys again and be on hold for 2 hours
(01:51:12) Support 1: What do you need the consultation for?
(01:51:59) Simpson Mawasha: SAGE VIP SUPPORT
(01:52:21) Support 1: What needs to be done?
(01:52:58) Simpson Mawasha: Ma'am I'm really frustrated and disgusted with your support. can you please just get a tech to call me back or to reach out to me ??
(01:53:19) Support 1: You might wait, whereas I can assist you
(01:53:40) Simpson Mawasha: will you be able to log onto my machine and assist ? yes or no ?
(01:53:54) Support 1: Tell me what needs to be done?
(01:54:27) Simpson Mawasha: The program is not working, I've reinstalled but cant open anything
(01:54:53) Support 1: Any error messages or just a black screen?
(01:55:07) Support 1: A blank screen?
(01:55:32) Simpson Mawasha: doesn't show any error message thus why I've been calling you for the past weeks
(01:55:56) Simpson Mawasha: how would you feel if someone puts you on hold for hours ??
(01:56:11) Support 1: What version is the system on?
(01:56:17) Simpson Mawasha: 2 hours without any help
(01:56:53) Simpson Mawasha: 4.7 cant upgrade because it doesn't upgrade the companies
(01:57:18) Support 1: Is it located on the server or the local driver?
(01:57:25) Simpson Mawasha: local
(01:57:49) Simpson Mawasha: you'll be closing at 16:00 whereas I've been waiting for 2 weeks ?
(01:58:31) Support 1: Lets focus on what we can do now.. I just want to confirm with you.. Have you been processing on the system at all?
(01:59:01) Support 1: You should be on 5.3a, or 5.4 as the latest version
(01:59:30) Simpson Mawasha: yes i know, what's the use of being on version 5.4 if i cant open my files ?
(01:59:54) Support 1: What release are your company data files in?
(02:00:17) Simpson Mawasha: if I'm on 5.4 it tells me that the files are still on 4.7a
(02:01:02) Simpson Mawasha: Can i get a reference number for future use
(02:01:26) Support 1: You can export the details of this chat and email it to yourself. Just click on Actions at the top right corner and then select the "Export Transcript" option. This will allow you to email the details to yourself for later reference.
(02:02:12) Simpson Mawasha: can you get someone to help me yes or no ?
(02:02:52) Support 1: I can escalate it. But I cannot advise when you will be contacted
(02:09:01) Simpson Mawasha: everyone has been escalating my issue!! when is it going to turn to a issue where you're going to help me ?
(02:09:33) Simpson Mawasha: tried calling your support number but not going through
(02:11:25) Support 1: I have requested someone to call you
(02:11:37) Simpson Mawasha: when 24 hours again ??
(02:11:38) Support 1: Please close the chat on your side
(02:11:50) Support 1: So it can be exported to the consultant
(02:13:43) *** Simpson Mawasha has commented: NOT HAPPY WITH SAGE VIP SUPPORT AT ALL !!! YOU'LL FIND MY REVIEW ON HELLO PETER ***
(02:13:46) *** Simpson Mawasha left the chat ***
NAME Simpson Mawasha
URL https://customerzone.sagevip.co.za/TSCaseReport/GetSupport/index/U24489
DEPARTMENT —
SERVED BY Support 1
RATING —
COMMENT NOT HAPPY WITH SAGE VIP SUPPORT AT ALL !!! YOU'LL FIND MY REVIEW ON HELLO PETER
Are you using Zendesk Chat yet? Sign up free today